Privacy Policy

1. Introduction

ICT Broker (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, visit our website, or engage with us. 

We comply with the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA), and other applicable data protection laws. 

2. Information We Collect

We may collect and process the following types of personal data: 

2.1 Information You Provide to Us

• Name, email address, phone number, and company details when you contact us. 
• Billing and payment information for services rendered. 
• Any additional information shared during consultations or service engagements. 

2.2 Information Collected Automatically 

• Cookies & Tracking Technologies: We may use cookies, analytics tools, and log files to collect IP addresses, browser types, and website usage data. 
• Communication Data: If you email or message us, we may retain records of that correspondence. 

2.3 Third-Party Data 

• We may receive information from business partners, service providers, or publicly available sources in compliance with legal regulations. 

3. How We Use Your Information 

We process your personal data for the following purposes: 

• To Provide Services: Delivering IT strategy, compliance, governance, and technology advisory services. 
• To Improve User Experience: Analysing website traffic and optimising service offerings. 
• To Communicate: Sending updates, newsletters, and responding to inquiries. 
• For Legal & Compliance Reasons: Ensuring regulatory compliance and preventing fraud. 

We will never sell your data to third parties. 

4. Legal Basis for Processing (GDPR Compliance) 

We process personal data under the following legal grounds: 

• Contractual Necessity: When processing is required to fulfil our services. 
• Legitimate Interests: When necessary for business operations (e.g., improving services). 
• Consent: When you opt in to receive marketing communications. 
• Legal Obligation: When required by law. 

5. How We Share Your Data 

We may share your data with: 

• Service Providers & Vendors: Third-party providers that assist in IT consulting, payment processing, or analytics. 
• Legal & Regulatory Authorities: If required to comply with legal obligations. 

We ensure all partners comply with data protection laws. 

6. Data Security & Retention 

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. 

• Data Retention: We keep personal data only as long as necessary for the intended purpose or legal requirements. 

7. Your Rights (GDPR & POPIA) 

You have the right to: 

• Access Your Data – Request a copy of the data we hold. 
• Rectify Incorrect Data – Request corrections to inaccurate information. 
• Request Deletion – Ask us to delete your personal data (subject to legal obligations). 
• Withdraw Consent – Opt out of marketing communications at any time. 
• Object to Processing – Restrict how we use your data in certain cases. 

To exercise these rights, contact info@ictbroker.co.za 

8. Cookies & Tracking Technologies 

We use cookies for functionality, analytics, and marketing. You can manage cookie preferences through your browser settings. 

9. International Data Transfers 

If we transfer personal data outside of the UK, EU, or South Africa, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs). 

10. Changes to This Policy 

We may update this policy periodically. Changes will be posted on this page with an updated revision date. 

11. Contact Us 

For privacy-related inquiries, please contact: 

Email: info@ictbroker.co.za 

Address: Johannesburg, 1709, South Africa